Blogs

In 2017, Coliban Water, a large regional utility company from Australia, had a CRM and billing system that was approaching end-of-life and needed replacing. This presented an opportunity to reimagine their systems from the ground up and undertake a true digital transformation. When searching for a new CRM and billing solution, Coliban tapped into the synergies of four … [Read more...] about How 4 AppExchange Partners Are Turning a CRM Upgrade into a Digital Transformation

The pandemic initiated a massive worldwide shift in how and where work gets done, and nonprofit organizations were not spared. While many changes have been positive, others have been more challenging for both leaders and employees. Nonprofits around the world are still figuring out what the workplaces of the future will look like. They’re looking for creative ways to retain … [Read more...] about Survey-Backed Insights to Keep Your Nonprofit Ahead of Changing Workplace Trends

As admins, you know that the needs of your business stretch beyond the bounds of a cookie-cutter approach—especially when it comes to integrations and automation. We kept this in mind as we built MuleSoft Composer for Salesforce, the no-code integrations and automation tool built for admins. Today, we are introducing a new formula editor feature to MuleSoft Composer, which … [Read more...] about Introducing the MuleSoft Composer Custom Expression Editor

Salesforce is an incredible platform that enables businesses to have a 360-degree view of their customers, but that view can become distorted when data suffers from quality issues, negatively impacting productivity. The longer this problem persists, the harder Salesforce clients can find adoption.Data changes moment by moment, and a sales lead that was accurate yesterday may be … [Read more...] about Why Augmentation is the Answer to Improving Salesforce Data Quality

Admins like you often field questions from your business about Salesforce products, features, and value. As our offerings continue to expand, it can be difficult to stay up to date. Let’s break down what you need to know about Slack as a Salesforce Admin. Not just another communication channel Slack is a messaging app for business that connects people to the information they … [Read more...] about Introduction to Slack for Salesforce Admins