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When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. And you understand the need for building community with others who know what it’s like to walk in your shoes.  If you’re looking for new ways to connect with your peers, the … [Read more...] about What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Technology continues to change the way we live and govern, both globally and locally. When people interact with their government, they expect service similar to what they get with a business. Salesforce’s Connected Government Report polled thousands of people around the world to learn what they expect from government and 87% said a “great” digital experience would increase … [Read more...] about 5 Must-Know Government Technology Trends in 2024

I’d like to think I took a page out of T. Pain’s book when I transitioned from sales to sales operations. I’ve closely followed his career from rapper to singer, and just like rap continues to influence T. Pain’s music, my sales background affects how I approach the world of sales ops. In fact, one of the biggest impacts my sales background has on my sales ops success is how I … [Read more...] about What Is Sales Revenue? How to Calculate and Examples

Today, IT is about delivering personalized experiences fast, and without breaking the bank. So why is it that 91% of leaders find operational challenges to be a real buzzkill for innovation and team productivity?  Here’s the good news: A proper application lifecycle management (ALM) strategy paired with modern DevOps best practices is a game-changer. It’s an investment that … [Read more...] about What Is DevOps? 6 Must-Haves for Fast and Efficient App Development

Many small and medium businesses (SMBs) are very familiar with operating with reduced staff and tightened budgets. SMB leaders are experts at making the most of limited resources to draw in customers. But marketing smaller businesses can drain your energy, not to mention your bank account. Limited resources don’t have to mean scrapping plans — it’s all about adapting. Here’s … [Read more...] about How to Market a Small Business On a Budget