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IT teams are at the center of AI implementation. This means they are also at the center of a constant tug-of-war between people who reject AI and people who recognize it’s here to stay. We interviewed three CIO experts to get to the bottom of how AI doesn’t have to be at odds with the people it’s ultimately designed to help. Why AI implementation is often a headache — and what … [Read more...] about 3 Tips for Adding AI — and Subtracting the Headache  

Looking for design at TrailblazerDX ’24, the AI conference for the AI era? We’ve got you covered.  The Trailblazer community is coming back together on March 6-7, 2024, in San Francisco and on Salesforce+. We’re in the midst of one of the biggest revolutions in application development. So it’s time to get the skills you need to lead your company into the future. At TDX, you’ll … [Read more...] about A Designer’s Guide to TDX ’24

Looking for design at TrailblazerDX ’24, the AI conference for the AI era? We’ve got you covered.  The Trailblazer community is coming back together on March 6-7, 2024, in San Francisco and on Salesforce+. We’re in the midst of one of the biggest revolutions in application development. So it’s time to get the skills you need to lead your company into the future. At TDX, you’ll … [Read more...] about A Designer’s Guide to TDX ’24

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. According to our research, 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers.   If you’re thinking, Great! … [Read more...] about How To Get Started With Customer Service Automation

Are you still grappling with how AI can make you more productive? We’re definitely thinking about the productivity question – and how we might design new AI-enabled experiences that make work easier. What helps is to consider the history of computing as the pursuit of ever more revolutionary ways to make it easier for humans to use computers. Up until this AI moment, most … [Read more...] about How Does AI Change the Future of UI Design?