Dispatch management is the process that helps your dispatchers schedule, manage, and track the resources needed for field service requests. Our research finds that 72% of consumers say they’ll remain most loyal to the companies that provide faster service. That’s a lot of pressure for your dispatchers who must make sure every customer gets the right help when they want it. It’s … [Read more...] about What Is Dispatch Management? Tips for Efficiency
5 Practical Tips To Grow Your Field Service Career
Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. You also have the honor of being the face of your company. In fact, you may be the only person from your employer that a customer ever sees. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for … [Read more...] about 5 Practical Tips To Grow Your Field Service Career
How To Get Started With Customer Service Automation
Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. According to our research, 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. If you’re thinking, Great! … [Read more...] about How To Get Started With Customer Service Automation