Dispatch management is the process that helps your dispatchers schedule, manage, and track the resources needed for field service requests. Our research finds that 72% of consumers say they’ll remain most loyal to the companies that provide faster service. That’s a lot of pressure for your dispatchers who must make sure every customer gets the right help when they want it.
It’s not easy to be a dispatcher. They sit at the intersection of customer experience and field service management, making it one of the most demanding jobs in field service. Their job is hectic, fast-paced, and stressful.
There’s a lot that can go wrong everyday. Dispatchers have to juggle different types of appointments, may have to find multiple contractors and specialists for a single job, and even handle requests for emergency situations, like floods. Managing all of this efficiently is hard.
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