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Salesforce News, Reviews, and Analysis

Kristie Poon

AI For Small Business is Here — Get Ready With These Tips 

April 25, 2024 by Kristie Poon Leave a Comment

Artificial Intelligence (AI) is here to redefine the tech world, poised to revolutionize small and medium-sized businesses (SMBs) through optimizing operations and enhancing employee efficiency. Although originally explored by large enterprises, AI is now also transforming the way small businesses work.  While it might seem daunting, getting started with AI for small business … [Read more...] about AI For Small Business is Here — Get Ready With These Tips 

How Small Business Leaders Are Strategizing with AI, Data, and CRM

February 13, 2024 by Kristie Poon Leave a Comment

Are you greeted by name when you stop by your corner grocery to pick up a gallon of milk? Does your neighborhood barista remember your favorite drink order? These experiences give consumers the warm fuzzies, and create incredible customer loyalty. Small businesses have long been known for building strong relationships, and for offering more personalized customer experiences … [Read more...] about How Small Business Leaders Are Strategizing with AI, Data, and CRM

How to Market a Small Business On a Budget

January 12, 2024 by Kristie Poon Leave a Comment

Many small and medium businesses (SMBs) are very familiar with operating with reduced staff and tightened budgets. SMB leaders are experts at making the most of limited resources to draw in customers. But marketing smaller businesses can drain your energy, not to mention your bank account. Limited resources don’t have to mean scrapping plans — it’s all about adapting. Here’s … [Read more...] about How to Market a Small Business On a Budget

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  • Optimizer Is Sunsetting: Learn How To Use Org Check | Kate Clicks Through It
  • Admin Release Countdown: Get Ready for Winter ’26
  • Breaking Into Tech With a Nontraditional Background
  • Introducing True to the Core Deep Dive: In-Depth Product Conversations with Salesforce PMs
  • Inside Our Hackathon Build: Case Automation on Agentforce in 9 Steps

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