Blog

Dispatch management is the process that helps your dispatchers schedule, manage, and track the resources needed for field service requests. Our research finds that 72% of consumers say they’ll remain most loyal to the companies that provide faster service. That’s a lot of pressure for your dispatchers who must make sure every customer gets the right help when they want it. It’s … [Read more...] about What Is Dispatch Management? Tips for Efficiency

Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, Consultant and Salesforce MVP. Join us as we chat about why product management principles in Salesforce are crucial if you want to take advantage of new AI tools. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz Hellinga. AI enhancements and what they mean … [Read more...] about What Does the Future Hold for Salesforce Administration with AI Enhancements?

You want your data to be safe. And your customers expect it. But there is a growing AI trust gap among consumers that compels companies to examine all internal practices regarding data. Enter: digital sovereignty.  Digital sovereignty, or how companies manage their digital data and infrastructure, is the bedrock for building back this trust. In fact, 87% of IT and analytics … [Read more...] about Don’t Let AI Derail Your Data — Here’s How

There’s no doubt your business collects more data than ever – especially in the generative AI era. Pinpointing relevant insights for your end user, however, is a significant challenge many organizations face. There is a way to improve the user experience and make business insights more accessible: Transform static dashboard designs into intelligent app designs. As an executive … [Read more...] about It’s Time To Rethink Dashboard Design

You set targets for your sales organization and rely on all your team members to work together to hit them. But with so many moving parts at play, you need a reliable way to monitor sales activities, analyze results, and create action plans to increase performance. Enter sales performance management (SPM). In this article, we’ll walk through how to set up a sales performance … [Read more...] about What Is Sales Performance Management? Examples and Tips