Eightfold wants to enable “Right Career for Everyone in the World” — a potential trillion-dollar market.Welcome to The Platform Chronicles, a publication designed to introduce readers to some of the most innovative partners and customers using Salesforce products.This issue introduces Kamal Ahluwalia and Eightfold AI. We’re pleased to showcase the compelling story of a … [Read more...] about The Platform Chronicles: 10 Questions with Kamal Ahluwalia, President, Eightfold AI
Blogs
5 Reasons to Use Service Cloud for your Nonprofit Contact Center
By: Mark Patterson, CEO, Fíonta Many nonprofit organizations rely on contact centers to support mission-critical activities like donor outreach, helplines and crisis centers, voter registration, among other important services. Many technology solutions exist for organizations looking to satisfy their call center needs internally, while outsourcing is an option for organizations … [Read more...] about 5 Reasons to Use Service Cloud for your Nonprofit Contact Center
Measuring Cause and Effect: How Real-Time Forecasting Can Become A Superpower For Your Business
Rolling forecasts are still a fairly new concept for businesses.In many organizations, financial planning is as follows: at the end of every year, you create a budget for the following year based on historical data. You look at how much money you spent in the past 365 days on marketing, sales, training, and technology, and then you adjust your budget accordingly. For the most … [Read more...] about Measuring Cause and Effect: How Real-Time Forecasting Can Become A Superpower For Your Business
The New University: How Higher Ed Institutions are Evolving During COVID
Despite the tremendous amount of disruption in higher education this year, we’re seeing new business models emerge, increased speed and agility, and innovative ways to continuously connect like never before. Indeed, it seems a stronger, more agile, more strategic university model is rising above the COVID-19 crisis. That’s the definition of the “new university” in newly … [Read more...] about The New University: How Higher Ed Institutions are Evolving During COVID
How to Use Custom Logic in Einstein Prediction Builder
Hello, friends! If you’ve made it past the headline, I’m going to assume you’re either a user of Einstein Prediction Builder or you’re fascinated by it and really really REALLY want your org to start using it. In either case, I feel comfortable referring to you as “friends.” (My birthday is November 6, in case you’re the type who sends birthday gifts to their friends.) Because … [Read more...] about How to Use Custom Logic in Einstein Prediction Builder