From a customer’s perspective, few moments in the shopping journey top the excitement of receiving an order. It all starts right after you click the Buy Button: You track your items with anticipation and follow along with every shipping update until a last-mile delivery driver drops it off at your doorstep. (Insert happy dance here.) Order management is what makes this entire … [Read more...] about What Is Order Management — And Why Should You Care?
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Designing a Copilot? Start with Basics of Conversational AI
Generative AI and LLMs (large language models) have turned the world of conversation design upside down. Going from rule-based, predictable chatbots to designing for generative, open-ended AI technology that handles natural language processing and understanding requires a new mindset. When experimenting with conversational AI, it’s easy to get lost in the innovation and forget … [Read more...] about Designing a Copilot? Start with Basics of Conversational AI
5 Practical Tips To Grow Your Field Service Career
Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. You also have the honor of being the face of your company. In fact, you may be the only person from your employer that a customer ever sees. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for … [Read more...] about 5 Practical Tips To Grow Your Field Service Career
What Is Conversational Commerce? AI Has Entered the Chat
“Hey Siri, find me the best-rated wool winter coats.” This is just one example of how conversational commerce is changing the digital shopping experience. Customers can now use chatbots, messaging apps, and even voice assistants to discover new products and make purchases online. This allows businesses to connect with shoppers in a way that feels organic and fits in with … [Read more...] about What Is Conversational Commerce? AI Has Entered the Chat
Create Content for Impactful Presentations with Ella Marks
Today on the Salesforce Admins Podcast, we talk to Ella Marks, Senior Marketing Manager at Salesforce. Join us as we chat about the keys to creating a great presentation, how to prep, and how to always nail your ending. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ella Marks. Presenting is a core skill for admins … [Read more...] about Create Content for Impactful Presentations with Ella Marks