When it comes to customer service, the contact center experience can make or break your relationship with your customers. A contact center experience includes all touchpoints a customer encounters while engaging with your service team. An efficient, personalized experience can cement customer loyalty and foster future business opportunities. A clunky or slow contact center … [Read more...] about How to Provide a Great Contact Center Experience — Every Time
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Flow Enhancements | Summer ’24 Be Release Ready
Summer ’24 is almost here! Learn more about new Flow Builder enhancements like the Automation App, Action Button (beta), and more, and check out Be Release Ready to discover more resources to help you prepare for Summer ’24. Flow management Easily manage flows with the Automation App A new way to manage and work with your flows arrives! You can now manage flows through a … [Read more...] about Flow Enhancements | Summer ’24 Be Release Ready
Get Hands On with AI and Showcase What You’ve #BuiltWithEinstein
We’re at the dawn of the artificial intelligence (AI) revolution, and as a Salesforce Admin, you’re essential in shaping its future. You play a pivotal role in leading AI transformations within your organization by implementing intelligent, trusted solutions. That’s why we’re excited to offer you a fun, new opportunity to showcase your AI skills and inspire other admins with … [Read more...] about Get Hands On with AI and Showcase What You’ve #BuiltWithEinstein
A Close Look at At-Risk Pay and the Purpose Behind Performance-Based Compensation
At-risk pay – it sounds a bit daunting, doesn’t it? On the surface, associating the idea of risk with compensation might inspire a certain level of anxiety among employees. But as this article will show you, at-risk pay – when used correctly – is an effective staple of any successful sales organization. What you’ll learn: What is at-risk pay? Types of at-risk pay? Advantages … [Read more...] about A Close Look at At-Risk Pay and the Purpose Behind Performance-Based Compensation
Digital Marketing for Small Business: Here’s How You Can Do It
You’ve probably heard this before: Many small-to-medium sized businesses (SMBs) have great products and services, but struggle to be seen. Digital marketing for small businesses can be tricky at first, but it’s a crucial skill that helps SMBs connect with their community and customers. According to our research, 67% of SMB leaders say community support has been important to … [Read more...] about Digital Marketing for Small Business: Here’s How You Can Do It