We’re in the midst of an AI and data revolution – and it’s changing what customers expect. Consumer technology, AI, and digital experiences have lept far forward. We’ve found that when technology advances, 73% of customers expect better personalization, and 81% expect faster service. This makes it all the more frustrating when they can’t get speedy, personalized help on their … [Read more...] about Why Is a Customer Engagement Platform So Important For Service?
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Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Generative artificial intelligence (AI) has been the fastest-growing consumer application of all time, and retailers are quickly seeing its business value. Some of you are looking for bottom-line improvement, some of you want top-line growth. But everyone agrees your retail AI strategy needs to impact both the customer and employee experience if you want these initiatives to be … [Read more...] about Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Discover What Sales Experience Is — and Why You Already Have What It Takes to Succeed
Each day, you sell something, often without even realizing it. When you coax your kids out of bed in the morning to go to school, recommend a favorite restaurant to a friend, or just convince yourself to go to the gym, you’re selling. So, whether you’re in sales or not, you’ve got sales experience, my friend. My own sales experience has shown me that selling is not just about … [Read more...] about Discover What Sales Experience Is — and Why You Already Have What It Takes to Succeed
Explore Advanced Reporting Techniques with Evan Ponter
Today on the Salesforce Admins Podcast, we talk to Evan Ponter, Salesforce Consultant and Certified Application Architect. Join us as we chat about all things reporting from his breakout session at TrailblazerDX. You should subscribe for the full episode, but here are a few takeaways from our conversation with Evan Ponter. A deep dive into Salesforce reporting We last spoke to … [Read more...] about Explore Advanced Reporting Techniques with Evan Ponter
Is Uncapped Commission the Secret to Better Rep Performance?
Should you place a limit on how much commission your sales reps can earn? It’s a tricky subject that every sales organization must contend with. In this article, we’ll define uncapped commission and offer the key benefits of an uncapped commission strategy for modern sales organizations. What you’ll learn: What is uncapped commission? Capped vs. uncapped commission The … [Read more...] about Is Uncapped Commission the Secret to Better Rep Performance?