More than two decades ago, we launched Salesforce with a mission to empower sales professionals, sales operations, and sales leaders to forge meaningful connections. Today, we’re delighted to announce that our efforts have been recognized on both G2 and Gartner, thanks to your support. Salesforce voted #1 Global Software Company on G2 Our flagship product, Sales Cloud, is #1 in … [Read more...] about Salesforce Earns Top Honors from G2 and Gartner
Blog
How Data and AI Are Changing the Consumer Goods Industry
What’s more frustrating than manually compiling and analyzing data that’s delivered on spreadsheets or PDFs? If you ask a key account manager (KAM), they might cite the hours they spend completing forms and reports. Your marketers might shake their heads over the communications that always seem one step behind what your customers really need. And in service, your agents could … [Read more...] about How Data and AI Are Changing the Consumer Goods Industry
Data + AI + CRM Trailhead Quests
Businesses have tried and failed to get value from their customer data for years. It’s easy to see why—it’s hard to connect data from different systems, harmonize it into something useful, and most importantly put it to work for your customer. Now, there’s a solution. Data + AI + CRM. What does Data + AI + CRM mean? The future of business is Data + AI + CRM. At Salesforce, we … [Read more...] about Data + AI + CRM Trailhead Quests
The Potential of Generative AI for Salesforce Developers
Generative artificial intelligence (AI) has been making headlines, but beyond wondering what it is, have you begun to think about the future of generative AI for Salesforce Developers? I hope you’re as excited as I am about this new technology and how it can help enhance the work you’re doing today. Let’s explore the fundamental principles of generative AI and what it means for … [Read more...] about The Potential of Generative AI for Salesforce Developers
Everything You Need to Know About AI in Customer Service
Table of contents What is AI in customer service? What are the benefits of AI in customer service? 8 examples of AI in customer service How to use AI to improve customer service 3 things to consider when implementing AI in customer service The future of AI in customer service How to get started with AI in customer service If you asked any customer service professional to … [Read more...] about Everything You Need to Know About AI in Customer Service