We’re in the midst of an AI and data revolution – and it’s changing what customers expect. Consumer technology, AI, and digital experiences have lept far forward. We’ve found that when technology advances, 73% of customers expect better personalization, and 81% expect faster service. This makes it all the more frustrating when they can’t get speedy, personalized help on their … [Read more...] about Why Is a Customer Engagement Platform So Important For Service?