Which skills do admins need to succeed in today’s world? Watch this episode of “Skills for Success” to learn about Project Management, Business Analysis, and Product Management. In this episode, Emma Keeling, Toni V. Martin, and Joshua Birk share their thoughts on how you can develop and demonstrate these skills from the Salesforce Admin Skills Kit that will help you have a … [Read more...] about Build Your Admin Skills: Project Management, Business Analysis, and Product Management
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Join the Dream Quest 2023 for Data + AI + CRM + Trust
There was no shortage of things to do and learn at the largest and most magical artificial intelligence (AI) event ever at Dreamforce. Now, with Dream Quest 2023, you can catch up on all the announcements from Dreamforce, including how to get hands-on with the latest AI and automation innovations! Exciting Dreamforce ’23 announcements Dreamforce is always full of innovation and … [Read more...] about Join the Dream Quest 2023 for Data + AI + CRM + Trust
5 Buying Signals Too Many Sellers Miss, According to Experts
You’ve done your customer research, made prospecting calls, and connected with a potential buyer. Maybe they’ve even agreed to watch a demo. But do they really want to buy, or are they just window shopping? Here’s the hard truth: “You don’t know if they’re ready to buy until they tell you they’re ready to buy, and you can’t believe it until you get a signed contract,” said … [Read more...] about 5 Buying Signals Too Many Sellers Miss, According to Experts
3 Trends That Will Shape Customer Service in 2024 and Beyond
The future of customer service starts with learning what your customers expect today — a personalized and connected experience. The catch? You need to focus on productivity and cost savings without compromising on quality. The right technology can help. As we look ahead to the future of customer service, generative AI will play an essential role in finding cost-effective ways … [Read more...] about 3 Trends That Will Shape Customer Service in 2024 and Beyond
5 Ways AI Is Changing Advertising Sales
Media companies are losing advertisers at an alarming rate, a trend that’s only expected to continue. According to the Media & Entertainment Industry Insights Report, 39% of media companies expect advertising spend to continue going down over the next 18 months. Gone are the days when advertising technology rode the wave of soaring programmatic ad sales – from $60 billion in … [Read more...] about 5 Ways AI Is Changing Advertising Sales