One of the core responsibilities Salesforce Admins handle is user management. You’re creating, updating, and deactivating users while working within a defined number of licenses for your org. Some of you proactively review user login activity and take action accordingly by deactivating users who don’t use or haven’t used Salesforce in a while. Do you run reports every quarter … [Read more...] about How to Automatically Deactivate Users Who Haven’t Logged On in 90 Days
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Three Ways to Get the Most Out of the Trailblazer Community
At Salesforce, we understand the unique value of community. Peer-to-peer learning is a powerful tool for problem-solving and skill-building. As artificial intelligence (AI) reshapes the future of work, it’s never been more important to foster peer connections to ask questions, share knowledge, and glean best practices. Not to mention, studies show that we retain 90% of what we … [Read more...] about Three Ways to Get the Most Out of the Trailblazer Community
How to Use AI to Transform Your Email Marketing
The past few years have brought new ways for marketers to connect with customers, but email is still a powerful way to engage. In fact, customers say email still is their preferred channel to interact with brands. According to our research, the number of outbound emails increased 15% last year. The volume of sends is high because it’s driven by high customer engagement. And now … [Read more...] about How to Use AI to Transform Your Email Marketing
Customer Service Channels: Your Quick Guide to the Top Six
How much effort do you have to spend contacting customer support to get a problem solved? More than you think is necessary, right? Just like you, customers are busy people who want their issues resolved quickly. It helps to offer multiple ways to reach your team – so people can contact your business when they have the time, on the customer service channel that’s most convenient … [Read more...] about Customer Service Channels: Your Quick Guide to the Top Six
How You Can Get Started With Email Marketing Today
Companies have so many ways to connect with customers now, but it’s still hard to beat a well-written, well-timed email. In our latest research, 93% of people surveyed said that email was their primary channel for engaging with companies. Competition for eyeballs and clicks are at a premium, so your email marketing strategy needs to constantly evolve to keep up. However, many … [Read more...] about How You Can Get Started With Email Marketing Today