Blogs

By: Patrick Gittisriboongul, San Diego County Office of Education & Mark Bazin, Cristo Rey Network The San Diego County Office of Education (SDCOE) and Cristo Rey Network are leaders in creating innovative educational experiences. During this challenging time, they’ve quickly adapted to support thousands of students across their school systems—from starting … [Read more...] about How K-12 Leaders Serve Students & Families Across Hundreds of Schools

This week on the Salesforce Admins Podcast, we talk to Ciara Skiles, a Senior Consultant and Business Analyst at Cirrius Solutions Inc. We learn how her experience in retail translated into a career in Salesforce. Join us as we talk about how a career in retail taught her to break down barriers and communicate successfully, why it’s so important to be genuinely interested … [Read more...] about 3 Things I Learned from Retail that Made Me a Successful Salesforce Admin with Ciara Skiles

We all know that a CRM is only as good as the data it holds. However, getting that data into a format that is easily accessible and discernable is not always easy. Having a solid understanding of the numerous reporting features and best practices that are available to us is an important part of any Salesforce Admin’s job. Make your job easier with powerful features … [Read more...] about Advanced Reporting Features for New Admins

“Our call centers have limited hours temporarily, and we’re experiencing very high call volumes.” Sound familiar? NICE inContact, a cloud contact center software provider, is adapting its platform to help agents get up and running quickly at home — literally saving lives while continuing to provide critical support. They’re helping … [Read more...] about United Way and Trupanion Remain Open with the Help of NICE inContact

By: Nancy Doherty, Director of Salesforce Platform at Babson College During this time of unprecedented crisis, institutions are being challenged to rapidly pivot their student success strategies within the context of a virtual environment. Whether it’s moving classes online, doubling down on student well-being, or adjusting degree plans to ensure on-time graduation, … [Read more...] about Using Data to Measure Impact in the Age of Virtual Learning