“Our call centers have limited hours temporarily, and we’re experiencing very high call volumes.” Sound familiar? NICE inContact, a cloud contact center software provider, is adapting its platform to help agents get up and running quickly at home — literally saving lives while continuing to provide critical support. They’re helping companies across the U.S., from the United Way of Connecticut to Trupanion in Seattle. Here to tell that story is Ashish Seth, NICE InContact’s VP of Product Management.
VP of Product Management for NICE inContact Ashish SethWhat impact have you seen as a result of COVID-19?
Ashish Seth: It’s been amazing to see our technology help so many companies during this time. Total contact count grew 5–10x in several state government divisions in the United States in the last two weeks of March. But it’s not just federal and state agencies — 211 (U.S.), 311 (Canada), and public safety services are using CXone to ramp up operations
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