Blogs

Together with our partners, our ecosystem is currently experiencing a wide variety of circumstances related to COVID-19. Our Salesforce AppExchange team is actively working to address specific issues and develop programmatic approaches as we continue to evaluate current circumstances with customers and partners alike. As the Senior Resilience Manager at Salesforce, I’m … [Read more...] about Enhancing Resilience Through Business Continuity Planning

Kelly submits a chat to the county unemployment resource center and sits 19th in the queue. Sam reaches out to the nurse hotline at the pediatrician’s office because of a sick child at home. He waits on hold for 27 minutes. According to Talkdesk’s research, the number one thing customers want from contact centers is solutions as quickly as possible.SourceBuilt to … [Read more...] about Advisors Excel Moves 700 Customer Service Agents Online with Talkdesk

Blazing a trail for others with equality is a core value of the Trailblazer Community. Learn from three Trailblazers who are stepping up to lead with inclusion during this difficult time.The amount of change and uncertainty we’ve experienced over the last few months is leaving most of us feeling overwhelmed. Through it all, the Trailblazer Community is rallying together … [Read more...] about 3 Trailblazers Leading with Inclusion

Institutions across the globe are leading through change in unprecedented ways. Over the past couple of months, we’ve seen universities quickly shift to virtual campuses and K-12 schools come together to provide meals to students in need. There’s no doubt that education institutions are the heart of our communities, serving as centers for lifelong learning and … [Read more...] about Innovating Together to Shape the Future of Education

It’s the last Thursday of April, and you know what that means. This week on the Salesforce Admins Podcast, Mike and Gillian are back for another installment of our monthly overview of Salesforce content: the We Still Don’t Know What to Call This Episode. Really, though, we need some help coming up with a name, so please reach out on Twitter and help us brainstorm. … [Read more...] about The We Still Don’t Know What to Call This Episode