Kelly submits a chat to the county unemployment resource center and sits 19th in the queue. Sam reaches out to the nurse hotline at the pediatrician’s office because of a sick child at home. He waits on hold for 27 minutes. According to Talkdesk’s research, the number one thing customers want from contact centers is solutions as quickly as possible.SourceBuilt to … [Read more...] about Advisors Excel Moves 700 Customer Service Agents Online with Talkdesk