Kelly submits a chat to the county unemployment resource center and sits 19th in the queue. Sam reaches out to the nurse hotline at the pediatrician’s office because of a sick child at home. He waits on hold for 27 minutes. According to Talkdesk’s research, the number one thing customers want from contact centers is solutions as quickly as possible.
Built to help businesses and organizations move faster, and move forward, Talkdesk, built on the Salesforce Platform, is an AppExchange partner helping customers such as Advisors Excel during COVID-19. We sat down (over our laptops) with Kathie Johnson, Chief Marketing Officer at Talkdesk, to understand how the Talkdesk team is keeping customer service centers running today.
Kathie Johnson, Chief Marketing Officer at TalkdeskWhat challenges are your customers facing today?
Kathie Johnson: Contact centers are overloaded across all sectors, and customers need support now more than ever. The business continuity of customer service operations is critical, as
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