Blogs

Today on the Salesforce Admins Podcast, we’re chatting with Purvi Desai, Director Product Marketing for Service Cloud. We learn how admins can get started with this amazing product. Join us as we talk about how to use personas to help you configure service cloud, the amazing powers of macros, and some product marketing insights about how to build a demo. You should … [Read more...] about Service Cloud with Purvi Desai

Your Salesforce users use many different apps to communicate, collaborate, manage their data and processes in addition to Salesforce. Because of this, it can be difficult for them to optimize their collaboration and productivity while having to flip between various systems. That is why we have combined the power of Salesforce with real-time alerts, chat, and suggested actions … [Read more...] about How to Get Started With the Salesforce Anywhere App

Since we’ve embarked on our journey with Salesforce Einstein a couple of years ago, we’ve been listening to customers, Admins, and users. We’ve heard that you want to build intelligent apps but face many challenges. The general challenges revolve around the things you have to manage in order for your models to run in production. This includes data ingestion, … [Read more...] about Learn, Build, and Predict with Einstein AI

When I joined Datorama over two and a half years ago, I was responsible for building our partner program and partner ecosystem around the Datorama Marketplace, which hadn’t yet been established. At the time, I knew very little about the partner evaluation, recruitment, commercial models and incentives, as the foundation required to develop a successful partner … [Read more...] about The Dos and Don’ts of Building a B2B App

Hey #AwesomeAdmins! Every Tuesday this month, we will talk about the awesome TDX sessions we saw last month. We realize you may not have a whole day to set aside for learning, but we bet you can find 30 minutes this week (and next week, and maybe the week after that!). Admin Episode: Champion Productivity with Service Cloud! The Admin Channel at #TDX20 features an awesome … [Read more...] about TDX Tuesday: Champion Productivity with Service Cloud