Rajiv Patel

#AwesomeAdmins, if you know about Flow, you know the power of automation. In fact, ever since Salesforce launched in 1999, our focus has been on automation — beginning with transforming sales. Over the years, we’ve built low-code tools to help you automate business processes and actions, such as Flow and Einstein Next Best Action. Now, we’re empowering admins to bring AI into … [Read more...] about Get Started with Einstein Recommendation Builder

If you haven’t explored Einstein features in your Salesforce org yet, now is the time! There are a ton of free features available to help you and your users, no matter what your use case is. Einstein uses artificial intelligence to help you and your users focus on the right deals, make the right recommendations, send the right content at the right time, and more. What you can … [Read more...] about Freemium Einstein Features Included with Your Salesforce Edition

Since we’ve embarked on our journey with Salesforce Einstein a couple of years ago, we’ve been listening to customers, Admins, and users. We’ve heard that you want to build intelligent apps but face many challenges. The general challenges revolve around the things you have to manage in order for your models to run in production. This includes data ingestion, … [Read more...] about Learn, Build, and Predict with Einstein AI

In times of crisis, Artificial Intelligence (AI) is more important than ever. As admins, we want to continue to drive productivity, focus on the right tasks, and enhance business processes. This may look like: Prioritizing customer questions and cases to the right teams Quickly resolving common customer service questions with bots Predicting cash flow and which customers may … [Read more...] about Learn AI with Salesforce: Skill Up to Build a Smarter Business