Hey #AwesomeAdmins! Every Tuesday this month, we will talk about the awesome TDX sessions we saw last month. We realize you may not have a whole day to set aside for learning, but we bet you can find 30 minutes this week (and next week, and maybe the week after that!).
Admin Episode: Champion Productivity with Service Cloud!
The Admin Channel at #TDX20 features an awesome session on Service Cloud.
This session covers three ways you can increase productivity with Service Cloud:
Customize for each persona
As a Salesforce Admin, you are essentially a product manager who gathers requirements, does configuration, and creates an implementation roadmap. But let’s focus first on the user experience. At Salesforce, we have a UX team dedicated to ensuring that users have the most optimal experience when interacting with our products. And we drive those experiences with our core service personas — Case
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