It’s a wrap! From releasing 91 new solutions to AppExchange to launching a monthly video series, 2020 was undoubtedly a year of progress for Salesforce Labs. We are so excited to see what 2021 has in store for us, and we have even bigger goals to meet this year!Check out all the ways we spread Labs Appy-ness in 2020.Medium Blog PostsWe’ve expanded our outreach through Medium! … [Read more...] about Salesforce Labs Year-End WrAPP Up for 2020
Blogs
How One Nonprofit Increased Donors by 320% to Further its Mission of Racial Healing
By: Latasha Morrison, Founder & President, Be the Bridge In this moment, it’s critical that we confront the history of racial injustice that is an undeniable part of our country’s foundation — one that still fuels movem equity, calls for change, and protests for justice like those we saw in America in 2020. Be the Bridge works to empower people and culture toward racial … [Read more...] about How One Nonprofit Increased Donors by 320% to Further its Mission of Racial Healing
New Spring ’21 Feature: Service Cloud Macros with Ruchi Kumar
This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder. Join us as we talk about everything she’s working on for Spring ‘21 and how you can get involved. You should … [Read more...] about New Spring ’21 Feature: Service Cloud Macros with Ruchi Kumar
What You Can Do with Einstein Opportunity Scoring
“We don’t really know.” “We will try it and then find out.” These are the typical answers I get when I ask customers how they will use Einstein Opportunity Scoring, a feature that uses artificial intelligence to tell you the likelihood that an opportunity will be won. Not having a clear sense of why to use a product is a recipe for low adoption, frustration, and, eventually, … [Read more...] about What You Can Do with Einstein Opportunity Scoring
How Digitization and Automation can Help Companies Adapt to the New Normal
COVID-19 has turned digitization from a “nice-to-have” to a “must-have” for many organizations. To keep operations running, organizations have needed to adapt and modernize quickly. While most companies had already started a digitization process before the pandemic, it was always a mix between the old practice and the new tools, with various degrees of adoption across … [Read more...] about How Digitization and Automation can Help Companies Adapt to the New Normal