This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder.
Join us as we talk about everything she’s working on for Spring ‘21 and how you can get involved.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Ruchi Kumar.
New features for Setup Assistant.
The Core Service Team that Ruchi is in charge of the “bread and butter” of Service Cloud: Service Consoles, Quick Text, Macros, Knowledge, and more. Ruchi’s team, in particular, is in charge of improving the setup experience and making the admin experience better so they can discover and adopt new features.
In Spring ‘21, there are a ton of improvements coming to Setup Assistant.
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