COVID-19 has turned digitization from a “nice-to-have” to a “must-have” for many organizations. To keep operations running, organizations have needed to adapt and modernize quickly. While most companies had already started a digitization process before the pandemic, it was always a mix between the old practice and the new tools, with various degrees of adoption across industries or companies. The pandemic has made it clear that sound business strategy demands identifying digital transformation opportunities and getting those initiatives underway quickly.
Digital forms have been present for a while now, however, the most widespread use cases are leads gathering, organizing events, or running polls and surveys.
The path set by companies coming from three different industries shows the extent to which boundaries of digital forms can be pushed and how significantly it can support process automation by integrating dynamic forms with Salesforce data you already have.
Insurance industry: Improving the customer journey
Smart, dynamic forms are used from the
Leave a Reply