Blogs

As we begin to emerge from the pandemic, institutions like yours continue to evolve. While you’re busy preparing for the fall and working to maintain the health and wellbeing of your faculty, staff, and students, we also know that you’re continuing digital transformations across the campus. That’s why we continue to innovate and enhance our offerings to drive learner and … [Read more...] about Salesforce.org Summer ’21 Release Helps Education Institutions Put Students at the Center

Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take a look at what you need … [Read more...] about AI for Admins: What You Need to Know to Make Einstein Case Classification a Success

Anywhere, anytime service has become the expectation for customers around the world. According to the Salesforce’s “State of Commerce’’ report, 38 percent of organizations claim they managed remote sales successfully after the pandemic. Most major players argue that digital sales would reach over 50% of their business within the next few years. It’s time to face the fact that … [Read more...] about 5+1 Reasons Why You Need CPQ Software in a Post-Pandemic World

Last month’s Salesforce.org Education Summit brought together more than 10,000 education trailblazers from over 100 countries for a day of community-driven innovation aimed at driving student success in a whole new way. One of the themes throughout the Summit was driving equity in education and supporting learners from all backgrounds. I had the privilege of hosting a … [Read more...] about Best Practices for Driving Equitable Student Experiences

Editor’s note: This is a sponsored post by OwnBackup, the #1 Cloud Data Protection Platform for Salesforce.  If you ask any CEO what they want for their Salesforce users, I bet most would answer, “Reliable access to accurate data.” As admins, one of your top priorities is making sure that every user has the right access to the right data. It’s why you invest so much time and … [Read more...] about Why a Data Recovery Solution Is a Vital Tool in Every Admin’s Toolkit