Construction projects are complex, demanding, and tightly calculated in terms of time. From a new road tunnel to a sports facility each project must be individually initiated and planned, controlled, executed, and monitored. That’s where NEVARIS Bausoftware GmbH comes into play. The company develops and sells integrated software for technical and commercial construction … [Read more...] about How One Construction Software Company Improved Customer Relationship Management with AppExchange
Blogs
LeeAnne’s Ultimate 2021 Design Thinking Playlist
As Salesforce Admins, we’re constantly working to design engaging and delightful user experiences. Whether we’re building custom pages with App Builder, customizing a mobile experience, or creating a useful and compelling dashboard, design is core to the work we do. With all of the new product releases and enhancements happening on the Salesforce Platform, especially with App … [Read more...] about LeeAnne’s Ultimate 2021 Design Thinking Playlist
Salesforce Labs FY22 Year-End RecAPP
The New Year is quickly approaching, and we’re looking back at all we’ve accomplished! This past year was an explosive one for Salesforce Labs. Throughout 2021, we brought 30+ new solutions to AppExchange, and we still have some in the process! Despite spending another year in semi-lockdown, we managed to connect with Trailblazers from all over the world- in some ways we didn’t … [Read more...] about Salesforce Labs FY22 Year-End RecAPP
Use MuleSoft Composer to Integrate Salesforce Orgs and Slack
As admins, once we gather and understand business requirements, we want to get building! Have you ever been in a situation where you could build a solution yourself BUT it required an integration? You would be dependent on a developer resource to complete your solution, which adds time and cost to your project. What if you could create integrations and logic yourself, without … [Read more...] about Use MuleSoft Composer to Integrate Salesforce Orgs and Slack
How Cognitive Technology Catapults a Knowledge-First Approach for Customer Support
Whether you’ve been in business for fifty years or five, you must have a support team to look after customer issues — no matter how big or tiny they may be. The customer support function has fought its way to become one of the biggest differentiators, leaving behind price, brand name, and many other aspects. A majority of support teams still operate on a case-first model, where … [Read more...] about How Cognitive Technology Catapults a Knowledge-First Approach for Customer Support