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Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. According to our research, 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers.   If you’re thinking, Great! … [Read more...] about How To Get Started With Customer Service Automation

Are you still grappling with how AI can make you more productive? We’re definitely thinking about the productivity question – and how we might design new AI-enabled experiences that make work easier. What helps is to consider the history of computing as the pursuit of ever more revolutionary ways to make it easier for humans to use computers. Up until this AI moment, most … [Read more...] about How Does AI Change the Future of UI Design?

The Trailblazer community is coming back together on March 6-7, 2024, in San Francisco and on Salesforce+ for TrailblazerDX 2024! Join us at TDX ’24 to learn the skills you need to lead your company into the AI era! Generative AI is revolutionizing application development, creating the most significant shift and opportunities for both admins and developers in decades. At TDX, … [Read more...] about A Salesforce Admin’s Guide to TrailblazerDX 2024

This year, 93% of CEOs said they’re focusing on growth. That means the battle for both shopper awareness and retail shelf space just got more competitive.  In the current economy, pricing is forcing consumers to rethink their purchase decisions. At the store level, sustained revenue growth is a challenge: 90% of brands cannot simultaneously grow market share, category … [Read more...] about Everything You Know About Trade Promotion Management Is Wrong

Are you greeted by name when you stop by your corner grocery to pick up a gallon of milk? Does your neighborhood barista remember your favorite drink order? These experiences give consumers the warm fuzzies, and create incredible customer loyalty. Small businesses have long been known for building strong relationships, and for offering more personalized customer experiences … [Read more...] about How Small Business Leaders Are Strategizing with AI, Data, and CRM