The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. Yet, only 24% are actually using any form of contact center … [Read more...] about 4 Ways Your Contact Center Can Get Started With Generative AI
Blog
Revenue vs. Sales: Why the Difference Matters
Your top rep closes a big deal after months of hard work. Pulling in big money for the company has them on cloud nine. But when the company’s revenue statement comes in, they’re surprised to see that the deal isn’t included in the bottom line. What gives? If you’re confused, don’t worry. Many sales professionals don’t realize that sales and revenue don’t always align. We’ll … [Read more...] about Revenue vs. Sales: Why the Difference Matters
What Is Total Target Compensation – And What Factors Impact It?
Total target compensation is easy to understand on the surface, but all the complex factors and influences that impact this one metric can make your head spin. In this article, we’ll define total target compensation and explain how this metric reflects the philosophy and value of your incentive compensation management strategy. What you’ll learn: What is total target … [Read more...] about What Is Total Target Compensation – And What Factors Impact It?
Use Flows and Experience Cloud to Access Salesforce Scheduler | Automate This!
Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, learn how Lynn Guyer requests support from a health … [Read more...] about Use Flows and Experience Cloud to Access Salesforce Scheduler | Automate This!
15 Top Sales Podcasts That Inspire Selling Greatness
Podcasts provide a great way for sales professionals to stay up-to-date on industry trends and best practices. But, the abundance of podcasts available can make it difficult to find the show that resonates with you. That’s why we’ve compiled a list of the best sales podcasts out there. Now, you can get the latest tips, tricks, and tactics to help you stay ahead of the game. … [Read more...] about 15 Top Sales Podcasts That Inspire Selling Greatness