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If Round 1 of the showdown of streaming services was a race of new players to get into the space, and Round 2 was about winning and keeping customers. Round 3 looks like it may have taken on a much darker outlook: the battle against subscription churn. While half of TV viewers in the U.S. have cut the cable cord, a quarter of U.S. subscribers have also canceled at least three … [Read more...] about Combat Streaming Services Subscription Churn Like a Pro with Data and AI

Trust is top of mind for governments across the globe. It’s hard to earn and easy to lose. This presents an enormous challenge for anyone working in the public sector. Just one bad experience with the government can have a big impact on a constituent’s sense of trust. And research shows that difficulties are common when it comes to government interactions.. The Trust Imperative … [Read more...] about 3 Ways AI Can Help Governments Regain Trust With Their Constituents

Sometimes, for the sake of the business’s wellbeing, a sales organization must implement strategies that are at odds with their reps’ best interests. Is that true of the commission cap?  In this article, we’ll explore the why, when, and how of commission caps and explain why so few modern sales organizations embrace this compensation strategy. Motivate your reps with … [Read more...] about Why Are Commission Caps So Rare in Modern-Day Sales?

Dispatch management is the process that helps your dispatchers schedule, manage, and track the resources needed for field service requests. Our research finds that 72% of consumers say they’ll remain most loyal to the companies that provide faster service. That’s a lot of pressure for your dispatchers who must make sure every customer gets the right help when they want it. It’s … [Read more...] about What Is Dispatch Management? Tips for Efficiency

Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, Consultant and Salesforce MVP. Join us as we chat about why product management principles in Salesforce are crucial if you want to take advantage of new AI tools. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz Hellinga. AI enhancements and what they mean … [Read more...] about What Does the Future Hold for Salesforce Administration with AI Enhancements?