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🧐 Did you know that you can now quickly guide your end users as they adopt change and new features where and when they need it most while in the flow of work? Predefined walkthroughs are the fast and low code way to support change management and adoption within your org. In this video you will learn: Where to find predefined walkthroughs How to review a walkthrough How to … [Read more...] about In-App Guidance Walkthroughs from Salesforce Labs

Eightfold wants to enable “Right Career for Everyone in the World” — a potential trillion-dollar market.Welcome to The Platform Chronicles, a publication designed to introduce readers to some of the most innovative partners and customers using Salesforce products.This issue introduces Kamal Ahluwalia and Eightfold AI. We’re pleased to showcase the compelling story of a … [Read more...] about The Platform Chronicles: 10 Questions with Kamal Ahluwalia, President, Eightfold AI

By: Mark Patterson, CEO, Fíonta Many nonprofit organizations rely on contact centers to support mission-critical activities like donor outreach, helplines and crisis centers, voter registration, among other important services. Many technology solutions exist for organizations looking to satisfy their call center needs internally, while outsourcing is an option for organizations … [Read more...] about 5 Reasons to Use Service Cloud for your Nonprofit Contact Center

Rolling forecasts are still a fairly new concept for businesses.In many organizations, financial planning is as follows: at the end of every year, you create a budget for the following year based on historical data. You look at how much money you spent in the past 365 days on marketing, sales, training, and technology, and then you adjust your budget accordingly. For the most … [Read more...] about Measuring Cause and Effect: How Real-Time Forecasting Can Become A Superpower For Your Business

Despite the tremendous amount of disruption in higher education this year, we’re seeing new business models emerge, increased speed and agility, and innovative ways to continuously connect like never before. Indeed, it seems a stronger, more agile, more strategic university model is rising above the COVID-19 crisis. That’s the definition of the “new university” in newly … [Read more...] about The New University: How Higher Ed Institutions are Evolving During COVID