Blog

Today on the Salesforce Admins Podcast, we talk to Brandon Van Galder, Technical Consultant at Arkus, Inc. Join us as we chat about his tips for getting started with Flow, how omni-channel automation solved a big problem for him, and his tips for breaking into a Salesforce career. You should subscribe for the full episode, but here are a few takeaways from our conversation with … [Read more...] about Brandon Van Galder on Automated Omni-Channel Routing

Salesforce Admins are at the heart of Salesforce, driving innovation and productivity at our companies with our skills and the tools at our fingertips. We stay up to date on new technologies and Salesforce products that can drive success for our users and our companies. One such technology is generative AI. Generative AI will allow us to do new revolutionary things like craft … [Read more...] about Understanding What Generative AI Means for Salesforce Admins

Welcome to the next installment of my Build a Blog series where I teach you how to create a blog specifically for Salesforce Admins. I want us to start thinking about our content focus. Now, if you’re just getting started with this series and want to catch up, you can read the first post about defining your audience here. And you can get a complete overview of the series by … [Read more...] about Build a Blog: Center Your Content Focus

If you’re ready to build your first platform app on Salesforce, congrats! Before diving in, it’s crucial to understand the specific needs of your organization. To get started, lean into your business analyst skills and conduct a business analysis and discovery process with your users and stakeholders. Ask yourself what problem you can solve with an app, where you can find … [Read more...] about How to Build Your First App on Salesforce

In this episode of “How I Solved It” on Salesforce+, #AwesomeAdmin Jen Cole solves an inefficient fulfillment and sales process using MuleSoft Composer. Learn how she approached building her solution and her tips for developing admin skills. The problem Once upon a time, not so long ago, I was asked to fix an inefficient sales and fulfillment process. Part of this process … [Read more...] about How I Solved It: Manage Data with MuleSoft