TrailblazerDX is the AI developer conference of the year, happening on March 6-7, 2024 in San Francisco and on Salesforce+. Developers, admins, and architects will discover how to build the next generation of AI apps for the Einstein 1 Platform, get hands-on with core platform products and features, and learn directly from product owners and technical experts. At this time, we … [Read more...] about The TrailblazerDX 2024 Call for Participation Is Now Open!
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Merchandisers Have an Ace up Their Sleeve This Holiday Season: AI
Digital merchandisers are the MVP of ecommerce, highlighting trends and gently nudging customers toward products they’ll love. During peak shopping season, they’re even more valuable. Need a gift for the in-laws and not sure where to start? Merchandisers offer guidance in the form of product categories, groupings, and promotions, tailored specifically for the perplexed … [Read more...] about Merchandisers Have an Ace up Their Sleeve This Holiday Season: AI
These 5 Customer Service Trends Will Change Everything
As technology advances, the state of customer service changes along with it. Our research shows that 65% of customers expect companies to adapt to their needs, and technologies like generative AI will play a major role in meeting those evolving expectations. Here are five customer service trends to keep in mind as you prepare for the year ahead. AI is already a major force for … [Read more...] about These 5 Customer Service Trends Will Change Everything
Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest
Generative AI chatbots are helping change the business landscape. But they also have a problem: They frequently present inaccurate information as if it’s correct. Known as “AI hallucinations,” these mistakes occur up to 20% of the time. “We know [current generative AI] has a tendency to not always give accurate answers, but it gives the answers incredibly confidently,” said … [Read more...] about Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest
Why Automation Is the Key To Improving Your Email Workflow
Remember building your first email campaign? Painstakingly crafting emails, hoping the recipient wouldn’t see the telltale “Hello (name),” and adding contacts to your email workflow manually? That’s all a thing of the past. Today, automation is a game-changer and life-saver for email marketers — helping you save time, money, and stress. Automation doesn’t mean impersonal … [Read more...] about Why Automation Is the Key To Improving Your Email Workflow