World’s Oldest Printing Press Manufacturer Stays at the Forefront of Innovation with Salesforce and SightCall
When you need help — whether you’re setting up a new appliance at home or trying to resolve an issue with a service provider — remote visual assistance is essential. Remote visual assistance enables customers and technicians in the field to get advice and guidance from professionals right from their mobile device. Companies that may have used visual support in one area of their business, are now applying it everywhere.
This is especially true for Koenig & Bauer, manufacturer and owner of the oldest printing press in the world. With the help of AppExchange partner SightCall, they provided visual press support to all of their customers — giving them the reassurance they needed at the height of COVID-19.
SightCall is a leader in video assistance built on the Salesforce Platform and has been at the forefront of the visual support technology — assisting
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