Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. According to our research, 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers.
If you’re thinking, Great! Now let’s automate! – not so fast. Customer service automation isn’t a switch you simply flip. Here’s what you need to do to set yourself up for success.
What you’ll learn to do:Set up for customer service automation in 3 stepsStart with a simple diagram of your workflowDetermine who interacts with your workflowIdentify your data requirements Put AI, automation, and data to work
The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Our guide reveals how high-performing
Read the full article on Salesforce.org blog.
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