The accelerating pace of change across the education landscape requires that higher education institutions provide more flexible learning and working options. Additionally, the types of learners higher education serves are no longer just four-year, in-person, full-time students ages 18-to-24, as has traditionally been the case. More and more, learners are working and caregiving while earning a degree, and they expect their educational institutions to provide flexible options that can seamlessly fit into their day to day lives.
To examine trends in higher education, Salesforce.org commissioned a global survey fielded online by Ipsos in Spring 2021 and written in collaboration with The Chronicle of Higher Education, to gain a better understanding of how to improve both the student and staff experience. The findings highlighted in the second edition of the Connected Student Report explore how institutions are engaging learners throughout the education journey — from recruitment and admissions to alumni engagement.
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