How can you find out if your customers are happy (or not) with your business? Ask them in a customer satisfaction survey. After all, insight about the customer experience is critical. You can’t measure customer satisfaction without it. Our research finds that 80% of customers say the experience a company provides is as important as its products and services A customer … [Read more...] about What Is a Customer Satisfaction Survey? Importance, Types, and Tips
Blogs
Can AI Enhance Salesforce Architecture and Decision Making?
Today on the Salesforce Admins Podcast, we talk to Tom Leddy, the Product Director of Well-Architected and Decision Guides at Salesforce. Join us as we chat about decision making in the age of AI and why cleaning up your data is more important than ever. You should subscribe for the full episode, but here are a few takeaways from our conversation with Tom Leddy. Decision Guides … [Read more...] about Can AI Enhance Salesforce Architecture and Decision Making?
What is Trailblazer Bootcamp?
When and where is the next Trailblazer Bootcamp being held?Why should I invest in skilling up and certifying my teams?Ready to get your team skilled up? Trailblazer Bootcamp is an immersive, in-person learning event, brought to you by Trailhead Academy. With multiple days of role-based, expert-led learning, the opportunity to earn a certification (onsite or post-event with a … [Read more...] about What is Trailblazer Bootcamp?
Want More App Engagement? Try Human-Centered Design
When Fordham University relaunched its student advising app in 2022, appointment bookings doubled. The IT team credits this increase to human-centered design. “We brought users into the conversation instead of having the IT team dictate the requirements,” said Fordham University VP and CIO Anand Padmanabhan. “It was a true partnership that created shared trust and helped … [Read more...] about Want More App Engagement? Try Human-Centered Design
Why Sales and Marketing Have to Work Together if You Want to Win
On your marks. Get set. Go! Your marketing and sales teams are off and running — one of them conducting customer research and running ads and the other finding and nurturing prospec— Wait a minute. Doesn’t that mean both of them are bringing in leads? How do you which to go with — or which are best fits for your product? If you want your marketing and sales teams to reach the … [Read more...] about Why Sales and Marketing Have to Work Together if You Want to Win