When Fordham University relaunched its student advising app in 2022, appointment bookings doubled. The IT team credits this increase to human-centered design.
“We brought users into the conversation instead of having the IT team dictate the requirements,” said Fordham University VP and CIO Anand Padmanabhan. “It was a true partnership that created shared trust and helped improve app adoption.”
Here’s what the Fordham Student Success Hub app looks like today:
Seamless navigation contributes to high app adoption of the Fordham Student Success Hub.
Students and advisors previously resorted to long email chains to schedule appointments – which isn’t efficient or sustainable. The new app, however, resulted in more than 15,000 appointment bookings for student advising.
To build the new app, the team applied human-centered design.
What is human-centered design?
Human-centered design is an approach to problem solving that begins with identifying user needs and then creating solutions that meet
Leave a Reply