Blogs

Any salesperson with a few years under their belt knows that sales ebbs and flows. Sometimes, there are big waves — that’s good for business, and it’s good for commission. Other times, it’s hard to hook buyers and quota is out of reach. How do you forecast revenue with these ups and down? Simple: average deal size.  Below, we’ll walk through how to calculate this critical … [Read more...] about Average Deal Size: The Secret to Forecasting with Confidence

Artificial Intelligence (AI) is here to redefine the tech world, poised to revolutionize small and medium-sized businesses (SMBs) through optimizing operations and enhancing employee efficiency. Although originally explored by large enterprises, AI is now also transforming the way small businesses work.  While it might seem daunting, getting started with AI for small business … [Read more...] about AI For Small Business is Here — Get Ready With These Tips 

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research found that 88% of customers say good customer service makes them more likely to purchase … [Read more...] about What Is Good Customer Service?

Today on the Salesforce Admins Podcast, Admin Evangelist Josh Birk sits down with Kat Holmes, Chief Design Officer and EVP at Salesforce. Join us as we chat about diversity, accessibility, and her book, Mismatch: How Inclusion Shapes Design. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kat Holmes. What is a mismatch? I … [Read more...] about Unlocking Diversity in Tech: a Deep Dive with Kat Holmes & Josh Birk

We’ve come a long way since the ancient Greek chariot — the bicycle, the car, the segway? — but we’ve still never improved on the wheel. Some things are so great they don’t need to be reinvented. With all the change coming to sales today — the data, the automation, the AI — there’s some comfort in knowing that the most basic sales best practices are here to stay.  We’re sharing … [Read more...] about 18 Sales Best Practices From the Most Accomplished Sellers We Know