Blogs

How a Next-Gen Access Company Delivers Relevant CX with SearchUnify and SalesforceCustomer experience (CX) is among the most influential drivers of customer loyalty — or disloyalty. To thrive in a customer-centric economy, brands must pair innovative products and services with exceptional CX.Trusted by more than 2,000 organizations worldwide to secure their business, Idaptive, … [Read more...] about How a Next-Gen Access Company Delivers Relevant Customer Experiences with SearchUnify

By: Candice Naylen; Vice President of Advancement at Operation Eyesight People who live in developing countries are 10 times more likely to live with blindness or vision impairment than are people who live in developed countries. The worst part? Many of those cases of blindness could have been prevented. At Operation Eyesight, we’re working to change that staggering number. Our … [Read more...] about How a Digital Strategy is Fighting Blindness on a Global Scale

For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go over all things Einstein and what you should do with that all-important free prediction. Join us as we talk about how to translate what you need to know into an Einstein prediction, how to know if you have enough data, and … [Read more...] about Get Started with Salesforce Einstein with Marco Casalaina

Early in my career, I thought leadership was all about the title. I was climbing the ladder to make it to the coveted senior staff meeting. I knew I wanted to drive change and impact, and I thought the only way to get there was to mirror the behavior of other leaders. But when I finally achieved the prestigious executive title, I discovered the secret. A secret that I wish had … [Read more...] about Leadership Tips for Salesforce Administrators

When you need instant access to your company’s information, you can trust Salesforce Labs for help. Whether you need insights into login history, service performance, or want to build your own custom charts, you can find a solution on AppExchange. Handy, quick, and built by Salesforce employees, these reporting solutions listed below provide detailed summaries to help you … [Read more...] about 13 Reporting Solutions by Salesforce Labs to Get Started Fast