Blogs

Demystify Escalation Management and Reshape Your Support Function with AppExchange AppsPhoto From UnsplashEvery time you struggle with a product return, bill discrepancy, or a glitch, customer service comes to mind. The ultimate goal of every customer service team is to ensure a smooth and seamless experience by quickly and efficiently addressing customers’ issues or … [Read more...] about Demystify Escalation Management and Reshape Support Function with AppExchange and SearchUnify

Technology, when used for good, can change the world. That’s something that we wholeheartedly believe, and it’s a driving force in the work of our customers and partners. As a social impact center of Salesforce, our focus at Salesforce.org is to build powerful technology for, and with, our community of nonprofits, mission-driven companies, and education institutions. Our tech … [Read more...] about The Critical Role Tech Will Play in Eradicating Trafficking

As the Salesforce ecosystem and demand for relevant Salesforce skills continues to grow rapidly, we’re seeing more and more questions from #AwesomeAdmins around the globe seeking career guidance, practical advice, and inspiration — and we understand why! Landing a job in the Salesforce ecosystem is no joke. And, once you land a job, you’re tasked with learning how to navigate a … [Read more...] about Inspiring Admin Career Stories

As a Salesforce Admin or Designer, the pages you create or configure have a huge impact on your Salesforce users. Your design choices can make the difference between users finding the information they need in seconds instead of minutes. The homepage is one of the most important pages you can design as it is often the entry point for users.  If you want to build a better … [Read more...] about 7 Tips to Build a Winning Salesforce Homepage

Photo from UnsplashSales Performance Management is a set of processes that optimize the measurement, analysis, and development of sales input & output. The main objective is to improve salesperson performance and drive successful business outcomes.Sales Performance Management is made up of multiple elements that drive successful business results. These include:Visibility … [Read more...] about Sales Performance Management: A People-First Approach To Sales Strategy