Blogs

In today’s world of artificial intelligence (AI), data is the key to success. But simply collecting data isn’t enough — data is only valuable if it’s accurate, secure, and private. In fact, a recent survey found that 92% of analytics and IT decision makers say trusted data is needed more than ever before. That’s where your data governance solution comes in.  With data … [Read more...] about Trust in the Age of AI: The Key Role of Data Governance

Your customers value quick, easy, and convenient retail shopping experiences all year long but especially during peak shopping season. Even before they’re ready to buy, shoppers often start browsing with their fingertips, searching for deals and comparing prices.  This holiday season, digital channels will continue to grow in importance. More than half of revenue is expected to … [Read more...] about Let’s Talk About Conversational Search (And Other Commerce Tips for the Holiday Season)

Total revenue is an essential indicator of a company’s financial health. It gauges the health of your business, offering insights into sales performance, market dynamics, and revenue leakage. Understanding how to calculate total revenue will reveal the actions you need to take to improve your sales. Read on to learn how to calculate total revenue and use this essential metric … [Read more...] about How To Measure Total Revenue and Reveal the Financial Health of Your Business

Much of sales is about answering the five Ws — who, what, when, where, and why — to identify prime selling opportunities and achieve the best outcome. Revenue management plays a crucial role in the process by helping you understand how to sell the right product to the right customer at the right time and price. In this article, we’ll share strategies and best practices to help … [Read more...] about What Is Revenue Management? A Complete Guide

Have you ever experienced what your utility customers go through trying to resolve an issue?  Imagine you’re a customer trying to figure out why your bill is higher than expected. Navigating the website for answers doesn’t help. Frustrated, you call customer service, knowing you’ll have to go through the automated phone system and long hold times. Once connected to an agent, … [Read more...] about How AI Can Uplevel the Utility Customer Service Experience