Blogs

It’s no secret providing excellent customer service is critical to customer retention. In fact, data from Forbes indicates that 96% of all customers will switch service providers to experience better customer service.But evolving technology and a shifting global landscape have contributed to heightened customer expectations. Netomi reports that more than 65% of people have … [Read more...] about 2022 Trends In Multilingual Support

Whether you heard the news from Dreamforce last year or during the most recent Release Readiness Live, you heard it right: Flow is the future for automation at Salesforce! And don’t worry, we also heard you loud and clear that Flow isn’t the easiest tool to learn. There’s a strong need for additional enablement content and tools to make Flow easier to use and adopt. Great news, … [Read more...] about New and Updated Flow Resources to Make Your Life Easier

The New AppExchange Homepage: A Fresh, Smart, and Guided ExperienceAs the most trusted enterprise cloud marketplace, AppExchange is dedicated to helping customers get the most out of Salesforce with apps and certified consultants. That includes making it as easy as possible for Trailblazers to find the right apps and experts for their business needs. That’s why we’re evolving … [Read more...] about The New AppExchange Homepage: A Fresh, Smart, and Guided Experience.

How much time does your fundraising team spend each month manually importing and exporting data from an increasingly diverse range of payment providers? Every day, countless donor care teams live the ultimate irony. Despite representing that all-important personal touchpoint with donors, they risk spending more time on basic data management tasks that are unnecessarily clunky — … [Read more...] about 5 Benefits of Integrated CRM Payment Solutions for Nonprofits

Emojis in Slack can do a lot: trigger a workflow when you react (a reactji), signal you’ve finished an action item, or help you celebrate a co-worker! Finding the perfect emoji can clarify your tone and bring some fun to your conversations. And there are tons of emojis available in Slack. But what if you want something more authentically you? Maybe you *must have* an … [Read more...] about Make Your Mark with Custom Emoji in Slack