Blogs

PFLAG is the first and largest national chapter-based organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their parents and families, and allies. PFLAG works to empower individuals to be proud of their identity. We uphold our vision by providing peer-to-peer support, educating people on the issues that are important to the community, and advocating … [Read more...] about How This Nonprofit Increased Donations After Switching to Salesforce

For the first time in a long time, the whole community is coming back together on April 27 and 28 in San Francisco for TrailblazerDX! During these two exciting days, admins, developers, architects, partners, entrepreneurs, and students will immerse themselves in a world-class learning experience that explores how to build apps on Customer 360, integrate with MuleSoft, connect … [Read more...] about TrailblazerDX ’22 for Admins

There’s no denying that Salesforce is one of the best CRM providers on the market today. In fact, they have recently been ranked as the #1 CRM provider by the International Data Corporation for the eighth consecutive year. Still, as amazing as Salesforce may be, the features offered by the out-of-the-box product are not enough for most businesses. This is why AppExchange is so … [Read more...] about How the AppExchange Helps to Improve Data Quality

Slack is amazing for collaboration, but managing notifications across platforms, devices, and applications can get messy fast. Especially when you add in email, text messages, phone calls, and collaborative documents! I’m kind of getting a headache just thinking about it. I hate headaches. But you know what I love? Using technology really well. And guess what? I GOT SOME … [Read more...] about Make Slack Notifications Work for You

Constantly evolving customer expectations demonstrate the need for advanced support methodologies within the organizations. Despite that, most still depend on a traditional tiered support model that lets customers slog in the trenches until the agents are done with ping-ponging the ticket to the next-tiered agent. Frustrating, isn’t it?This brings up a crucial question — Is … [Read more...] about How Intelligent Swarming Unlocks the Powerful Realm to Proactive Support