Blogs

Field sales and service is a unique type of business focused on meeting the needs of customers that would be impossible to achieve in a traditional office setting. Because of this, managing field-based teams and remote teams comes with a set of challenges that require innovative solutions and a specific approach to management.To help, we’ve gathered expert strategies that will … [Read more...] about How to Successfully Manage Your Field-Based Team

This week marked the 10th anniversary of the Education Summit, co-hosted by Salesforce and Arizona State University (ASU). The event spanned multiple global regions, featured headliners such as activist and Nobel Peace Prize laureate Malala Yousafzai, Paralympic athlete and eight-time medalist Blake Leeper, and author and TIME’s 2021 Kid of the Year Orion Jean. Attendees tuned … [Read more...] about 5 Ways Institutions are Breaking the Status Quo to be Future-Ready

If you’re like me, then it’s probably been a while since you last attended an in-person conference. As many of us prepare for upcoming conferences like TrailblazerDX, Salesforce World Tours, or Community Dreamin’ events, I wanted to share a few things to consider when packing for a day of connecting and learning! 1. Comfortable footwear Footwear can truly make or break your day … [Read more...] about 5 Must-Have Items to Pack for a Conference

Earth Day reminds each and every one of us of our responsibility to the planet. It is not a time to reflect, it is a time to act. At Salesforce.org, we are proud to see how much of our community — whether it’s our employees, our partners, or the nonprofits we support — is jumping in through funding, advocacy, or volunteering. We believe, we know, that moving the needle on … [Read more...] about Earth Day ‘22: Salesforce.org Customers Tackle Climate Challenges by Land, Air & Sea

Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured, and ways to make it better.Your inbound call center activity is often the first and most frequent touchpoint between you and your customers. The speed and … [Read more...] about How to Improve Call Center Quality Assurance