Mark Jaworski

Is call center software better than a PBX solution? This is the question many businesses ask when setting up a contact center due to the perceived similarities between the two solutions. But they’re actually quite different. In this blog, we provide a brief overview of each — and three reasons why call center software is undeniably better (even for small businesses).With so … [Read more...] about 3 Reasons Why Call Center Software Is Better Than a PBX Solution

Contact centers are the first point of contact for everyone reaching out to your company, so it’s crucial to have a qualified team and innovative technology driving you forward. Let’s look at five steps on how to set up your contact center.Why Would You Set Up a Contact Center?As a business leader, you know how difficult it can be to attract your ideal audience and get them the … [Read more...] about How to Set Up a Contact Center in 5 Steps

Call centers are responsible for fielding nearly every incoming and outgoing customer call, meaning things can get hectic without the right resources. For growing organizations that are ready to scale, pay attention to these four tips.In the world of customer service, call centers are essential — no matter the size of your business. Call centers are often behind the first … [Read more...] about How to Scale Your Call Center: 4 Tips for Growing Organizations

Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured, and ways to make it better.Your inbound call center activity is often the first and most frequent touchpoint between you and your customers. The speed and … [Read more...] about How to Improve Call Center Quality Assurance

Old contact center technology has long been the bane of consumers navigating complicated phone trees and impersonal agents. Fortunately, it’s being replaced by innovative, integrated solutions that capitalize on your relationship with buyers. In this blog, we look at the best offered on the AppExchange.In today’s competitive climate, every customer touch point is critical for … [Read more...] about Contact Center Technology: 8 Must-Have Features to Help Clear More Calls