Blogs

A key part of our jobs as Salesforce Admins is to implement solutions that help our users utilize Salesforce more efficiently. Whether your solution is a small thing that can be completed in a few hours or a more involved undertaking that will span multiple months, developing the skills to manage the project’s scope, budget, and schedule is crucial to the successful delivery of … [Read more...] about Strengthen Your Project Management Skills as a Salesforce Admin

Unlike interaction via email or social media, speaking to a person allows your sales agents to build rapport with your prospects and form lasting relationships. Besides, a phone conversation allows you to learn valuable information about a prospect’s pain points that can later be used to further your overall sales performance.In this article, we’ll take a look at some of the … [Read more...] about 5 Sales Prospecting Techniques for Cold Calling

Every June, the LGBTQ+ community and allies come together to celebrate love and friendship, to show how far the equality movement has come, and how much more work there is to do. Pride feels more of the latter this year than in previous years. Progress is never linear with hate crimes and discrimination against the community rising. Many major cities worldwide will most likely … [Read more...] about Pride is a Protest, Not a Parade: How Education Can Help Fight Hate Against the LGBTQ+ Community

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, let’s see how Michelle Hansen uses custom metadata … [Read more...] about Automate This! — Send Case Notifications Automagically with Flow

Contact centers are the first point of contact for everyone reaching out to your company, so it’s crucial to have a qualified team and innovative technology driving you forward. Let’s look at five steps on how to set up your contact center.Why Would You Set Up a Contact Center?As a business leader, you know how difficult it can be to attract your ideal audience and get them the … [Read more...] about How to Set Up a Contact Center in 5 Steps