Blogs

In many organizations, the highest performers are often promoted to sales leadership positions. But being able to close deals doesn’t automatically make you a good leader. That’s because leading a sales team to success takes a different skill set. Think of it like being a football coach. While a player might be able to execute seamlessly — passing, running, tackling — they … [Read more...] about 6 Traits of Successful Sales Leadership

A bad experience is one of the top reasons a customer will leave a brand, and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity. While you may have heard of customer obsession and think your company is hitting the mark, how can you be sure? “The … [Read more...] about What is Customer Obsession? Steps, Examples, & Importance

Get cozy with these 14 key admin skillsBuild your Salesforce Admin resumeMap your skills and collect examplesFinal tips for your Salesforce Admin resume I’ll spare you the obligatory intro paragraph about how radically in-demand Salesforce Admins are in today’s job market. Or how, with the growth of AI, now is quite possibly the most exciting time to be an admin: AI-assisted … [Read more...] about Craft Your Next Resume Using the Salesforce Admin Skills Kit

The narrative is all too familiar: time-consuming, repetitive tasks are hindering your team’s creativity and strategic thinking. The focus shifts away from innovation as your employees wrestle with mundane, manual processes like data entry. It’s a battle between administrative burdens and elevating the customer experience – a situation that happens all too often. But here’s the … [Read more...] about Automate With Purpose: Benefits and Best Practices of Business Process Automation

One of the core responsibilities Salesforce Admins handle is user management. You’re creating, updating, and deactivating users while working within a defined number of licenses for your org. Some of you proactively review user login activity and take action accordingly by deactivating users who don’t use or haven’t used Salesforce in a while. Do you run reports every quarter … [Read more...] about How to Automatically Deactivate Users Who Haven’t Logged On in 90 Days