The potential role of artificial intelligence (AI) in banking is massive. Predictive AI already supports many standard banking practices, such as chatbots managing routine inquiries or call center agents’ dashboards. As generative AI continues to evolve, we expect lots of time-saving opportunities around rote tasks that improve the customer experience due to AI’s ability to … [Read more...] about AI in Banking: How to Reduce Costs and Improve Service
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What is Government IT? The Role and Impact of Modern Technology
People are used to 24/7, personalized service. We can pay our bills online, order our coffee from our phones, and have products delivered overnight. This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative … [Read more...] about What is Government IT? The Role and Impact of Modern Technology
Copy Files from One Object Record to Another | Automate This!
Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Eric Smith created a subflow to copy files … [Read more...] about Copy Files from One Object Record to Another | Automate This!
Eliminate Manual Record Matching | Automate This!
Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, Christina Nava uses a screen flow to match students … [Read more...] about Eliminate Manual Record Matching | Automate This!
How to Use AI to Build a Better Shopping Experience
Retailers are betting big on the future of artificial intelligence (AI), with 92% investing in the technology. Using AI in retail isn’t new — 59% of retailers use it to help store associates make product recommendations while 55% use digital assistants to help online shoppers. But AI use is gaining momentum as the technology quickly continues to evolve, and retailers are … [Read more...] about How to Use AI to Build a Better Shopping Experience