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Watch any movie centered on sales professionals, and you’re likely to notice a recurring theme: competition. The sales reps in these films will stop at nothing to become the lone name atop a literal or figurative sales leaderboard – usually resorting to extreme tactics in order to be the best. Of course, the degree of cutthroat competition in these films is sensationalized to … [Read more...] about Why a Sales Leaderboard Is the Key to Team Motivation — and How to Use it Effectively

“It’s nice to know that even after 30 years of being a professional seller, this old dog can learn new tricks,” said Kevin Thiele, CRO of Sales Code. He was referring to his favorite sales book — MEDDICC: The Ultimate Guide To Staying One Step Ahead in the Complex Sale — and how its words of wisdom helped him save a deal. Salesblazers like Thiele say that a growth mindset is … [Read more...] about Chicken Soup for the Quota: 12 of the Greatest Sales Books Ever Written

If you asked any communication service provider, they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. But there is so much uncertainty out there around AI for telecom customer service because it exposes those organizations to new risks and … [Read more...] about 4 AI Features Telecoms Can Implement Now to Level Up Customer Service

The recent rollout of Salesforce’s new conversational artificial intelligence (AI) assistant Einstein Copilot is a pivotal product launch that enhances our ways of working and saves valuable time. Like most of our customers, we were excited when the technology became available to pilot, and we were keen to use it to transform how our sellers sell, how our customer service … [Read more...] about 5 Lessons We Learned Deploying Einstein Copilot at Salesforce

Today on the Salesforce Admins Podcast, we talk to Skip Sauls, Senior Director of Product Management at Salesforce. Join us as we chat about how Data Cloud can make it easier than ever to roll out enhancements to your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Skip Sauls. The challenges of working with external data … [Read more...] about Data Cloud Enhancements That Admins Will Love